11cuci Terms & Conditions – Platform Usage Terms for Malaysia

These Terms & Conditions ("Terms") govern your use of the 11cuci platform, accessible via our official website. 11cuci is an online casino gaming platform operating under a valid and recognised international licence.

By accessing or using the 11cuci platform — including registering an account, making a deposit, or participating in any game or promotion — you expressly or implicitly accept and agree to be bound by these Terms. Acceptance takes effect from the date you first use the platform.

These Terms should be read together with 11cuci's Privacy Policy and Responsible Gaming Policy, all of which collectively form the complete agreement between you and the platform.

To register an account with 11cuci, you must meet all of the following requirements without exception:

• At least 18 years old at the time of registration.
• Register using accurate, complete, and up-to-date personal information – your full name as per your identity card, an active Malaysian phone number, and a valid email address.
• Register only one account for yourself only. Duplicate accounts, shared family accounts, or accounts registered under another person's name are strictly prohibited.
• Not be on any self-exclusion list or gambling prohibition list maintained by any recognised authority.
• Only gamble with your own money, never with borrowed funds.

11cuci reserves the right to request identity verification documents at any time for Know Your Customer (KYC) compliance purposes. Documents that may be requested include a copy of your MyKad, a recent bank statement, or proof of address. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

All financial transactions on 11cuci are conducted in Malaysian Ringgit (RM). Accepted payment methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX via Maybank2u or CIMB Clicks

Deposit Conditions: The minimum deposit amount is RM10 per transaction. No maximum deposit limit is set by the platform, though limits may be imposed by your payment provider. All deposits are final once funds have entered your 11cuci account.

Withdrawal Conditions: The minimum withdrawal amount is RM30 per request. Withdrawals will only be processed to the same payment method used for the deposit, in compliance with anti-money laundering requirements. Expected processing times are:

• E-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay): 5 to 30 minutes
• DuitNow / FPX to bank account: 1 to 3 business hours

11cuci reserves the right to delay or reject withdrawal requests if fraud is suspected, KYC verification has not been completed, or bonus wagering requirements remain unmet. In all cases, the reason for rejection will be clearly communicated to the player.

11cuci offers a range of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. The general conditions that apply to all 11cuci bonuses are as follows:

• Welcome Bonus up to RM1,000 available to new members making their first deposit.
• The wagering requirement will be stated as a multiple of the deposit and/or bonus — for example, a 20x wagering requirement means you must place bets totalling 20 times the bonus value before a withdrawal is permitted.
• Bonuses may not be withdrawn as cash until wagering requirements have been met in full.
• Different game types may contribute to wagering requirements at different rates — slots typically contribute 100%, while table games may contribute at a lower rate.
• Bonuses may only be claimed once per individual / household / IP address / device.
• 11cuci reserves the right to void bonuses and associated winnings if there is evidence of promotional abuse.

All games available on 11cuci — including slots, Live Casino, blackjack, cricket, e-sports, and virtual sports — are governed by the specific rules of each game as outlined on the platform. The general rules that apply are:

• The outcome of all RNG-based games is final and may not be contested, unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay that prevents the outcome from being determined, 11cuci reserves the right to void the round in question and return the wager to the player's account.
• Confirmed bets cannot be cancelled — please review your bet slip carefully before confirming.
• Minimum and maximum bet limits vary by game type and are clearly displayed before you start playing.
• For live Sports Betting, odds may change until the bet is fully confirmed. The odds displayed at the point of confirmation are the odds that apply.

For cricket betting on 11cuci, if a match is cancelled or cannot be completed, all pre-match bets will be voided and stakes fully refunded. For matches decided using the Duckworth-Lewis-Stern (DLS) method, the DLS result is final for betting settlement purposes.

As an 11cuci member, you are responsible for ensuring that your use of the platform is lawful in your jurisdiction and that you comply with the stated terms. The following are strictly prohibited on 11cuci:

• Financial fraud: Use of another person's credit/debit card or bank account without valid authorisation.
• Collusion: An arrangement between two or more players to gain an unfair advantage in any game, particularly poker or table games.
• Use of bots and automation: Use of automated software, scripts, or any technological tools to play without genuine human participation.
• Promotion abuse: Creating multiple accounts solely to claim bonuses repeatedly, or using technical means to circumvent wagering requirements.
• Money laundering: Using the 11cuci platform to transfer, conceal, or legitimise funds obtained through illegal means.
• System disruption: Any attempt to hack, disrupt, or compromise the integrity of 11cuci's systems and games.

11cuci collects and processes your personal data in accordance with our separate Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA). By using the 11cuci platform, you consent to the collection and use of your data as described in our Privacy Policy.

Data collected includes your full name, phone number, email address, financial information for transaction processing purposes, and platform usage data. All data is protected with industry-standard 256-bit SSL encryption.

11cuci will not sell or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with third-party service providers directly involved in platform operations (such as payment providers and game suppliers) solely for service delivery purposes.

For full details on how we handle your data, your rights under the PDPA, and how to contact our Data Protection Officer, please refer to Privacy Policy 11cuci.

11cuci reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Activity indicating fraud, money laundering, or any other illegal conduct.
• Confirmation that the member is under 18 years of age.
• A self-exclusion request submitted by the member through the responsible gaming feature.

Members who wish to voluntarily close their account may contact the 11cuci support team via live chat or by email at support@11cuci.best. Any valid balance in the account will be returned to the member upon completion of the verification process, subject to no outstanding issues.

11cuci provides the platform to you on an "as is" basis and makes every effort to ensure it operates smoothly at all times. However, 11cuci does not guarantee that the platform will always be error-free, uninterrupted, or completely secure from external threats.

11cuci is not liable for:

• Losses resulting from internet service disruptions or connectivity issues on the user's end.
• Losses resulting from account password exposure due to the user's own negligence.
• Actions or failures by third-party payment providers that result in transaction delays.
• Indirect, consequential, or loss-of-profit damages arising from the use of the platform.

11cuci's maximum liability to any member for any claim shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

11cuci believes that online casino gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of responsible gaming tools accessible through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss limit for a given period — the platform will automatically stop gameplay once the limit is reached.
• Play Time Limit: Set a limit on the amount of time you can spend on the platform per session or per day.
• Take a Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Self-Exclusion: Self-exclude permanently or for an extended period (minimum 6 months). This is a step we fully support.

If you or someone you know is showing signs of a gambling problem, please seek help. Responsible gaming is a shared commitment between 11cuci and its players. For more information, visit the Responsible Gaming us.

11cuci reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at its sole discretion. Members will be notified of material changes through:

• In-platform notifications on 11cuci upon login.
• A notification email to the address registered on your account.
• Update the "Last Updated" date at the top of this document.

It is your responsibility to review the Terms & Conditions periodically. Continued use of the 11cuci platform after any amendments have been communicated will be deemed your acceptance of the revised terms. If you do not agree with any amendment, you should stop using the platform and close your account.

These Terms & Conditions are governed by the laws applicable under the licensing jurisdiction held by 11cuci. In the event of any dispute between a member and 11cuci, both parties agree to first attempt resolution through negotiation.

The official 11cuci complaints procedure is as follows:

• Contact the 11cuci support team via live chat or email at support@11cuci.best, providing full details of the dispute.
• 11cuci will investigate and respond within 5 business days.
• If a player is unsatisfied with the outcome, they may request a management review within 14 days.
• If a resolution still cannot be reached, the matter may be referred to a mutually agreed arbitration body.

By using the 11cuci platform, you agree that any legal action arising from your use of the platform shall be subject to the jurisdiction specified in 11cuci's licensing agreement, and not solely the jurisdiction of Malaysia unless otherwise stated.